{"id":9004111222018511,"date":"2023-04-25T15:00:12","date_gmt":"2023-04-25T19:00:12","guid":{"rendered":"https:\/\/3c98cd88ae.nxcli.io\/?p=9004111222018511"},"modified":"2023-12-27T15:59:57","modified_gmt":"2023-12-27T20:59:57","slug":"navigating-the-u-s-banking-crisis-requires-in-depth-market-research","status":"publish","type":"post","link":"https:\/\/staging.sago.com\/fr\/resources\/blog\/navigating-the-u-s-banking-crisis-requires-in-depth-market-research\/","title":{"rendered":"Navigating the U.S. Banking Crisis Requires In-Depth Market Research"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p><span data-contrast=\"auto\">What happens when governments raise their central bank interest rates? One ripple effect may be the increased cost of lending for banks. We may also observe a reduction in bond prices, which could <\/span><a href=\"https:\/\/www.investopedia.com\/ask\/answers\/061715\/how-bond-yield-affected-monetary-policy.asp\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">deplete the market value<\/span><\/a><span data-contrast=\"auto\"> of bank capital reserves. Unfortunately, these aren\u2019t speculative scenarios\u2014it\u2019s all happening now in 2023.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:257}\">\u00a0<\/span><\/p>\n<ol>\n<li><span data-contrast=\"none\"><strong>Mar. 8, 2023:<\/strong> Silvergate Bank, a cryptocurrency-focused institution, was the first to fail due to significant losses in its loan portfolio.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"none\"><strong>Mar. 10, 2023:<\/strong> Silicon Valley Bank, which focuses on lending to technology companies, was the next to collapse.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"none\"><strong>Mar. 12, 2023:<\/strong> In a third blow, Signature Bank was closed over perceived systemic risks.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ol>\n<p><span data-contrast=\"none\">To balance the effects of these events, U.S. banks should double down on their market research initiatives to understand the needs, wants, and perceptions. Utilizing market research tools on a regular basis allows you to make adjustments where necessary and maintain the trust and loyalty of clients.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p>[vc_row][vc_column][vc_column_text el_class=\u00a0\u00bbcalloutmatte\u00a0\u00bb]<\/p>\n<h4><span class=\"TextRun SCXW214604038 BCX8\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW214604038 BCX8\">Get Ahead of the U.S. Bank Crisis<\/span><\/span><\/h4>\n<p><span class=\"TextRun SCXW79726868 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW79726868 BCX8\">Request a consultation <span class=\"TextRun SCXW214604038 BCX8\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW214604038 BCX8\">with our team to discover how market research can help you support your banking clients and remain a trusted brand.<\/span><\/span><\/span><\/span><\/p>\n<p><a class=\"button\" href=\"https:\/\/staging.sago.com\/get-in-touch\/request-a-consultation\/\">Book a consultation<\/a>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<h2>Quantitative Research Helps Banks Understand What Customers Think<\/h2>\n<p><span data-contrast=\"auto\">Quantitative market research involves collecting numerical data that provides insight into consumer behaviors and habits, product or service preferences, and much more. It uncovers the broad picture of what your banking customers want and need and how they feel in the moment.<\/span><\/p>\n<p><span data-contrast=\"auto\">Quantitative research can often be carried out on much shorter timelines than qualitative, supplying quick turnaround on urgently needed insights.\u00a0\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Some quantitative research tools that are particularly helpful in navigating the current crisis in the banking sector include:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"%1.\" data-font=\"Calibri\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559684&quot;:-1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Urgent Snapshots with Omnibus<\/span><\/b><br \/>\n<span data-contrast=\"auto\">Omnibus surveys combine small numbers of questions from various organizations and present them as one survey to respondents. You only receive the results of your questions, but this approach lowers the cost and allows for quick delivery. This tool is beneficial if your organization needs a pulse check on general sentiment or perception \u2013 ideal during a crisis. <\/span><span data-contrast=\"auto\">Sago offers the <\/span><a href=\"https:\/\/sago.com\/en\/solutions\/quantitative\/rapid-alert-omnibus\/\"><span data-contrast=\"none\">Rapid Alert Omnibus<\/span><\/a><span data-contrast=\"auto\"> to gather quantitative responses to questions efficiently. Urgent projects can receive full results in as little as 48 hours, with globally distributed respondents to help banks cultivate demographically and culturally diverse insights<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li><b><span data-contrast=\"auto\">Online Research Communities for Ongoing Engagement and Insight<\/span><\/b><br \/>\n<span data-contrast=\"auto\">For ongoing research, it makes sense to have access to a stable and consistent community of engaged respondents. This allows your bank to have a consistent pool of participants from which you can draw when you need to test a new product or campaign or better understand how your clients interact with your organization. Online communities also assist in building loyalty \u2013 a critical metric in difficult times \u2013 by engaging customers and making them feel heard. You can even offer special incentives for participation to enhance the experience further and create long-term, successful client relationships.<\/span><a href=\"https:\/\/sago.com\/en\/solutions\/quantitative\/communities\/\"><span data-contrast=\"none\">Sago Communities<\/span><\/a><span data-contrast=\"auto\"> enable financial institutions of all kinds to build and connect with a community panel. Your community can be as large or small as required, with member sourcing for greater targeted engagement. Banks can leverage an array of research events such as quick polls, journals, online discussion boards, or video chats to gather diverse insights.<\/span><\/li>\n<\/ul>\n<h2>Qualitative Research Allows Banks to Dig Deeper on Customer Needs<\/h2>\n<p><span data-contrast=\"auto\">Qualitative research is exploratory and goes into <\/span><i><span data-contrast=\"auto\">why <\/span><\/i><span data-contrast=\"auto\">customers think, feel, or behave as they do.\u00a0 It allows you to get more granular and, importantly, provides an empathetic approach to understanding your customers.<\/span><br \/>\n<span class=\"NormalTextRun SCXW246125806 BCX8\"><br \/>\nT<\/span><span class=\"NormalTextRun SCXW246125806 BCX8\">hose in the banking sector will find <\/span><span class=\"NormalTextRun SCXW246125806 BCX8\">the following qualitative approaches h<\/span><span class=\"NormalTextRun SCXW246125806 BCX8\">elpful <\/span><span class=\"NormalTextRun SCXW246125806 BCX8\">whe<\/span><span class=\"NormalTextRun SCXW246125806 BCX8\">n<\/span><span class=\"NormalTextRun SCXW246125806 BCX8\"> aiming to<\/span> <span class=\"NormalTextRun SCXW246125806 BCX8\">m<\/span><span class=\"NormalTextRun SCXW246125806 BCX8\">aintain<\/span> <span class=\"NormalTextRun SCXW246125806 BCX8\">client trust during <\/span><span class=\"NormalTextRun SCXW246125806 BCX8\">d<\/span><span class=\"NormalTextRun SCXW246125806 BCX8\">ifficult times<\/span><span class=\"NormalTextRun SCXW246125806 BCX8\">:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:720,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259,&quot;335559991&quot;:360}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"%1.\" data-font=\"Calibri\" data-listid=\"6\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559684&quot;:-1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Explore Customer Emotions with Digital Discussions<\/span><\/b><br \/>\n<span data-contrast=\"auto\">Why are customers anxious about the security of their deposits with you? How is your customer experience affecting customer loyalty? Why are current clients considering a competitor? Answer questions like these using digital discussions. Bringing your qual research online allows you to reach a more geographically diverse respondent pool without racking up travel costs. You are also less limited on timeframe than when conducting in-person discussions. You can choose to go back to certain participants to understand their responses better and, in turn, better solve their needs.<\/span><span data-contrast=\"auto\">To make the process simple, Sago offers <\/span><a href=\"https:\/\/sago.com\/en\/solutions\/platforms\/qualboard\/\"><span data-contrast=\"none\">QualBoard<\/span><\/a><span data-contrast=\"auto\"> \u2013 a comprehensive digital discussions tool. It supports single or multi-phase qualitative research with multiple question types to allow your research to evolve with you. It provides greater flexibility and speed to meet your needs.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li data-leveltext=\"%1.\" data-font=\"Calibri\" data-listid=\"6\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559684&quot;:-1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Record and Observe Consumer Reactions with Video Interviews<br \/>\n<\/span><\/b>An important aspect of qualitative research is not just what respondents say, but how they say it<b><span data-contrast=\"auto\">.<\/span><\/b><span data-contrast=\"auto\"> In<\/span><span data-contrast=\"auto\"> fact, Mehrabians 7-38-55 model says that 7 percent of feelings and attitudes are revealed via words, 38 percent comes from tone of voice, and 55 percent comes from body language. You can get the full picture of what your banking clients think or feel while reaping the benefits of digital research with video interviews. Observe immediate visual cues from participants, such as vital body language or facial expressions, and follow up where needed.<\/span><a href=\"https:\/\/sago.com\/en\/solutions\/platforms\/qualmeeting\/\"><span data-contrast=\"none\">QualMeeting<\/span><\/a><span data-contrast=\"auto\">, Sago\u2019s video insights platform, supports virtual focus groups and in-depth interviews, combining the benefits of in-person research with the cost savings of digital methods.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li data-leveltext=\"%1.\" data-font=\"Calibri\" data-listid=\"6\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559684&quot;:-1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><strong>Navigate the U.S. Banking Crisis with Market Research<br \/>\n<\/strong>Both quantitative and qualitative research offer valuable opportunities to understand your financial institution\u2019s customers better and respond to their fears and concerns around the current crisis. Receive data quickly, strengthen customer relationships, and build loyalty with quantitative tools such as <a href=\"https:\/\/sago.com\/en\/solutions\/quantitative\/rapid-alert-omnibus\/\"><span data-contrast=\"none\">omnibus surveys<\/span><\/a><span data-contrast=\"auto\"> or <\/span><a href=\"https:\/\/sago.com\/en\/solutions\/quantitative\/communities\/\"><span data-contrast=\"none\">online communities<\/span><\/a><span data-contrast=\"auto\">. Uncover deeper insights and understand why customers are feeling or acting as they are in response to the crisis with the help of qualitative options such as <\/span><a href=\"https:\/\/sago.com\/en\/solutions\/platforms\/qualboard\/\"><span data-contrast=\"none\">digital discussions<\/span><\/a><span data-contrast=\"auto\"> or <\/span><a href=\"https:\/\/sago.com\/en\/solutions\/platforms\/qualmeeting\/\"><span data-contrast=\"none\">video interviews<\/span><\/a><span data-contrast=\"auto\">.<\/span><\/li>\n<\/ul>\n<p style=\"padding-left: 40px;\">By understanding your customers, you can fine-tune and tailor products, services, and marketing strategies to their specific needs and preferences\u2014a surefire way to mitigate the risk of becoming the next casualty of 2023.<span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">However you choose to learn about your clients, Sago has an option to suit your needs. <\/span><a href=\"https:\/\/sago.com\/en\/get-in-touch\/request-a-consultation\"><span data-contrast=\"none\">Request a consultation<\/span><\/a><span data-contrast=\"auto\"> with our team and protect your customer base during these uncertain times. <\/span>[vc_row][vc_column][vc_column_text el_class=\u00a0\u00bbcalloutmatte\u00a0\u00bb]<\/p>\n<h4><span class=\"TextRun SCXW171507560 BCX8\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW171507560 BCX8\">Leverage Market Research to Understand Client Needs<\/span><\/span><\/h4>\n<p><span class=\"TextRun SCXW171507560 BCX8\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW171507560 BCX8\">Find the right market research approach for your goals. Book a consultation with our team to get started.<\/span><\/span><\/p>\n<p><a class=\"button\" href=\"https:\/\/staging.sago.com\/get-in-touch\/request-a-consultation\/\">Book a consultation<\/a>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Explore how market research supports banks in difficult times.<\/p>\n","protected":false},"author":29,"featured_media":9004111222018514,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"aside","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[13932],"tags":[16510,16511,16533,16547,11],"video":[],"filter_name_method":[13951],"filter_name_product":[13958,13959],"class_list":["post-9004111222018511","post","type-post","status-publish","format-aside","has-post-thumbnail","hentry","category-blog","tag-banking","tag-finance","tag-market-research","tag-qualitative-research","tag-quantitative","post_format-post-format-aside","filter_name_method-quantitative","filter_name_product-qualboard","filter_name_product-qualmeeting"],"acf":[],"featured_image_src":{"landsacpe":["https:\/\/staging.sago.com\/wp-content\/uploads\/2023\/04\/Banking-Crisis-BL-800x445.jpg",800,445,true],"list":["https:\/\/staging.sago.com\/wp-content\/uploads\/2023\/04\/Banking-Crisis-BL-463x348.jpg",463,348,true],"medium":["https:\/\/staging.sago.com\/wp-content\/uploads\/2023\/04\/Banking-Crisis-BL-300x203.jpg",300,203,true],"full":["https:\/\/staging.sago.com\/wp-content\/uploads\/2023\/04\/Banking-Crisis-BL.jpg",800,541,false]},"yoast_head":"<!-- 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